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Privacy Policy

This Privacy Policy is a part of the Terms of Service and applies to your use of:

  1. our website (“Website”);
  2. any mobile App Quedex may launch in its own right which provides direct access to the Quedex Platform and Services from a mobile telephone or handheld device (“App”); and
  3. any of the services accessible through the App or the Website (the Services).

This policy reflects how we collect and process information we obtain from you as detailed herein. It does not necessarily cover the collection and processing of other data, such as aggregated or anonymised data that does not allow identification of any particular natural or legal person. Definitions from the Terms of Service apply to the Privacy Policy, unless explicitly stated otherwise.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Personal Information Collected

We may collect and process different types of data about you as set out below (“Personal Information”) and may collect this in various ways as follows:

  1. Information submitted by you for example by completing any relevant forms necessary to subscribe to use our Services or by use of our Platform, or by otherwise corresponding with us by e-mail or otherwise. The information you give us may include but not be limited to your name, address, date of birth, e-mail address, phone number, username, password and other registration information, identification document numbers, copies of identification documents (for example, passport, driving license and utility bills) and any other information you provide us in order to prove your eligibility to use our Services or otherwise.
  2. Information we collect about you and your device. Each time you visit our Website or otherwise make use of our Services or Platform, we will automatically collect technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, operating system and platform, and other device information dependent upon the particular device being used.
  3. Information about your use of our Services. We will also obtain information about your use of our Services and Platform, including for example page response times, download errors, length of visits to certain pages, transactions effected, relevant amounts transferred, date, time, locations, relevant IP addresses, device information used to facilitate any transaction, blockchain analysis etc.
  4. Location information. We use your IP address to determine your location. This is used as part of our anti-money laundering and counter terrorist financing policy and procedures implemented to reduce the risk of the same.
  5. Third party provider information. We may receive information from other sources we may work with, for example business partners, sub-contractors in technical services, advertising networks, analytics providers, search information providers, and social media organisations such as Google. We will also receive information about you from third parties we may use to verify your identity.

Intended use of Personal Information

Quedex collects the above-mentioned Personal Information in order to:

  1. establish and maintain a responsible commercial relationship with you,

  2. notify you about changes in the functionality of our products, the Platform, Website or Services, including changing or enhancing trading and financial features,

  3. inform you about changes in Terms of Service or any relevant policies and procedures,

  4. to meet our legal and regulatory requirements,

  5. process any relevant billing information and collection of fees,

  6. understand your eligibility for our existing and potential products or services,

  7. collect feedback from you, and

  8. provide you with news and other matters of general interest to you.

Possible disclosure of Personal Information

We strive to protect your privacy. Only employees whose duties require access to your Personal Information may be granted such access to it. We may only disclose Personal Information to third parties in circumstances where:

  1. you agree to this,

  2. insofar as required to verify your identity, protect against fraud, comply with anti-money laundering laws and to confirm your eligibility to use our products and services,

  3. as permitted by applicable laws,

  4. if we are required to do so by law, Court order or regulatory authority,

  5. for the purposes of prevention of fraud or other crime,

  6. if we believe that such action is necessary to protect and defend the rights, property or personal safety of Quedex or its Members, or

  7. to enforce or apply our Terms of Service or any other agreements between you and us or to investigate potential breaches of the same.

We may also share or exchange Personal Information with our trusted contractors and business partners in order to provide Services.

In the event that we undergo re-organisation or the whole or any part of Quedex is sold to a third party, you agree that any Personal Information may be transferred to that re-organised entity or third party.

Non-personally identifiable information may be provided to third parties for marketing, analytics, or other uses.

By using our Website and our Services or by applying for an Account, you agree to disclosure of Personal Information as described in this Privacy Policy.

The storage of Personal Information

Any databases that are kept by Quedex, including ones containing Personal Information, may be stored in locations outside Gibraltar and EEA, wherever Quedex facilities or service providers are located. Such transfers are undertaken in accordance with Quedex legal and regulatory obligations. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any transactions carried out by us or our chosen third-party provider of processing services will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personals data, we cannot guarantee the security of your data transmitted to us via our Website or otherwise; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The use of cookies

Quedex may use cookies or other technologies of local storage and user tracking. This helps us to distinguish you from other users and allows us to provide you with a better experience by helping us improve our Website. For further information on our use of cookies, please refer to our Cookie Policy.

Email communication

Quedex advises to use encryption in email communication from you and will send encrypted emails at your option.

Retention and Access to Personal Information

We may retain Personal Information for as long as it is deemed necessary by Quedex, taking into account purposes described in this Privacy Policy and any legal and regulatory obligations.

You have right to access the information held about you. This right can be exercised in accordance with the Data Protection Act (2004) by sending a written request to the address: Quedex Limited, Suite 9, 4 Giro's Passage, GX11 1 AA, Gibraltar.

You can access some of the information we hold about you by logging in to your Account. For security reasons, you will not be able to change all the information previously provided. If you wish to change or delete any of this information please contact us on

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by emailing us at

Our Website may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Changes to the Privacy Policy

Quedex has right to amend this Privacy Policy. Any changes made by Quedex to this Privacy Policy will be subsequently posted on this site and, whenever appropriate, notified to you by email.

Last updated: 26 Mar 2018